Hyundai Service and Customer Support in India

Hyundai Motors is the 2nd largest carmaker in India and is known for its reliability, affordability and quality cars. Along with selling quality models, the brand also has a huge service network and is regarded as having one of the best after-sales and customer support in India. There are a total of 924 Hyundai service centres in India providing Constant customer support and service to Hyundai owners.

Services offered by Hyundai in India

Now whenever you buy a Hyundai car in India, you get under the radar of the free warranty period of 3 years by default. There are two types of warranty, 3 years/ 100K kms (whichever comes first) which comes with models like Grand i10 Nios. Aura, i20/N Line and 3 years/unlimited kms which come with higher-end models like the Venue, Verna, Creta, Alcazar, Elantra, Tucson, Exter and IONIQ 5.

There’s a warranty policy that applies to the warranty period of each and every Hyundai vehicle according to which the vehicle sold shall be free from any defects in material and workmanship. Under this policy, Hyundai’s authorized dealers shall repair or replace any Hyundai genuine part that is deemed by HMIL to be defective in workmanship or material within the warranty period at no cost to the owner of the vehicle.

The warranty policy offers peace of mind to new and current Hyundai owners. However, this warranty period has some limitations and is not covered in certain cases which includes normal maintenance other than the 3 free services like minor adjustments, cleaning, engine tuning and more. The warranty also does not cover damage from the negligence of proper maintenance, misuse/abuse or use of any parts not supplied or approved by HMIL.

Apart from the default complementary warranty period, Hyundai also offers extensive support to its new/current car owners in the form of service packages and benefits called the “Shield of Trust”. It is essentially a repair service package offered by the brand to ensure customers’ peace of mind. It includes replacement wear & tear parts, which can be bought along with a new car purchase or any time before 1st free service.

Key Highlights of the package are as follows:

1. 5 options with each model: 2yr/40K, 3yr/45K, 4yr/45K, 4yr/60K and 5yr/60K.
2. 14 major constantly used repair parts covered like Brakes, Clutch, Wipers, Hoses, Belts and more.
3. Benefits can be taken at any Hyundai Dealership across the country.

There’s also a “Shield of Trust Super” package which ensures the lowest cost of maintenance and benefits up to 13% along with wheel balancing/alignment (1 per service) and two value-added services (1 each) anytime during the validity of the package. The periodic maintenance services are up to 5 years/50K km as per the stated schedule.

Overall, these are the benefits of SOT Super:

1. Lower maintenance cost.
2. Inflation protection against increases in parts price & labour charges.
3. A complete peace of mind for Hyundai owners.

Hyundai Road Side Assistance

Aside from the packages, Hyundai also provides a Road Side Assistance Programme which is a 24×7 emergency support in any event of breakdown and/or traffic accident. This initiative is aimed to increase the HMIL’s focus on its customers and provide emergency roadside assistance services to ensure a pleasant and uninterrupted trip all over India.

This scheme is available as a complimentary service for vehicles with in basic warranty period which covers services including wheel chance, opening the vehicle in case of a key lock-out, fuel delivery up to 5 litres, taxi co-ordination, on-spot repairs for complaints which can be done on the site and car towing to the nearest workshop in case of a breakdown or accident.

This package is also available for purchase outside the basic warranty with a duration of up to 3 years and package costs ranging from Rs 1360 to Rs 2805.

Hyundai Road Side Assistance Number (Toll-Free): 1800 102 4645

A note to Owners

Although Hyundai’s assistance is top-notch, owners should also take care of their cars to avoid making frequent rounds to service centres. Proper use and maintenance of the vehicle according to the Owner’s manual are vital to keep the car in good condition. Also, in order to maintain the validity of the basic warranty, the car must only be serviced by a Hyundai Authorized dealer or service centre.

Frequently Asked Questions (FAQs)